Privacy Policy

Information We Collect

When you create an account, make a deposit, or play our games, we collect the details needed to provide our services. This typically includes your full name, date of birth, residential address, email address, telephone number, and payment information such as credit card or e-wallet details. We also gather technical data automatically, including your IP address, browser type, device identifiers, operating system, and pages visited while on our site.

How We Use Your Information

Your personal information allows us to verify your identity, process deposits and withdrawals, manage your gaming account, and deliver customer support when needed. We also use it to improve our platform, customise your experience, send important account notifications, and share promotional offers that match your interests. All marketing communications include a clear option to unsubscribe at any time.

Legal Grounds for Processing

We rely on contractual necessity, legitimate business interests, and legal obligations to process your information. Where consent is required, we obtain it clearly and give you the ability to withdraw it easily.

Sharing and Disclosure

We may share your information with carefully selected third-party service providers who help operate our casino. These include payment processors, identity verification companies, customer support platforms, and marketing agencies that work on our behalf. Each partner is bound by strict contractual obligations to protect your data and use it only for the purposes we specify.

We may also disclose information when required by law, such as to comply with court orders, regulatory requests, or to protect the rights, property, and safety of SlapKong Casino, our players, and the public. We do not sell your personal information to unrelated third parties for their own marketing purposes.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to remember your preferences, maintain your session, analyse traffic patterns, and deliver relevant content. Some cookies are essential for the site to function, while others help us understand how players use our services so we can make improvements.

You can manage your cookie preferences through your browser settings or our cookie consent tool. Please note that disabling certain cookies may affect your ability to use some features of the casino.

Data Security

We take the protection of your information seriously and use industry-standard security measures including encryption, secure servers, access controls, and regular security reviews. While no system can guarantee absolute security, we work continuously to safeguard the personal information entrusted to us.

Your Rights as a Canadian Player

Under Canadian privacy laws, including PIPEDA, you have the right to access the personal information we hold about you, request corrections if it is inaccurate, and ask for deletion when it is no longer needed for the purposes for which it was collected. You may also withdraw consent for certain processing activities, subject to legal and contractual restrictions.

To exercise any of these rights, simply contact our customer support team. We will respond to your request within the time required by applicable law and will not charge you for standard requests.

International Transfers

Some of our service providers are located outside of Canada. When we transfer your personal information to other jurisdictions, we ensure appropriate safeguards are in place to maintain the same level of protection required under Canadian law.

Retention of Information

We keep your personal information only as long as necessary to fulfil the purposes outlined in this policy or as required by law. Once it is no longer needed, we securely delete or anonymise the data.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices, technology, or legal requirements. The revised version will be posted on this page with an updated effective date. We encourage you to review the Privacy Policy periodically so you remain informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact our support team at [email protected]. We will respond as quickly as possible and work with you to resolve any matter.

This Privacy Policy is effective as of January 2025.